Category Archives: Sharon’s Blog

5 Ways to Check for Understanding

You just finished a customer service training for a small group of your company’s employees. They listened attentively the whole time your were talking. Now you stop and ask, “Do you understand?” They nod their heads. You continue, “Do you have any questions?” They shake their heads. “Good,” you think. “They’ve got it.” Or do they?

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Follow-Ups to the Training 2017 Certificate Program, San Diego

To my blog readers: You already know that “Follow-Ups” are optional activities that help participants revisit what they’ve learned from a class or training. So here are the Follow-Ups for the P01 Certificate Program held in San Diego at the Training 2017 Conference & Expo last week. Even if you didn’t attend the conference, you will find the Follow-Ups interesting and informative.

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Follow-Ups for the “Training from the BACK of the Room” Classes Held in Nashville, Tennessee

To my blog readers: You already know that “Follow-Ups” are optional activities that help participants revisit what they’ve learned from a class or training. So I always post the Follow-Ups for the “Training from the BACK of the Room!” (TBR) classes I have facilitated, in this case, the Nashville, Tennessee classes that were held this week.

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5 Easy Group Management Strategies

It doesn’t matter if you’re instructing small groups (under a dozen people), medium-size groups (1-3 dozen people), or large groups (three dozen or more). Nor does it matter if you’re presenting in a lecture hall or to an auditorium-size audience. And it really doesn’t matter what your topic is. You still need some quick, easy, and effective group management strategies.

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